Privacy Policy

Welcome to KamSathi HomeOwner App, operated by KamSathi ("we", "our", or "us"). We are committed to protecting your personal information and your right to privacy.

This Privacy Policy explains how we collect, use, store, and share your information when you use our mobile application available on Google Play Store (the "App"). Please read this carefully. If you do not agree with the terms of this policy, please discontinue use of the App.

Information you provide directly:

• Full name and email address (during registration)
• Mobile / WhatsApp number
• Home address, city, district, state and pincode
• Job details you post (work type, budget, timeline, description)
• Profile information and preferences

Information collected automatically:

• Device information (model, OS version)
• App usage data and session logs
• Firebase authentication tokens
• Push notification tokens

We use the information we collect for the following purposes:

• To create and manage your homeowner account
• To match your job postings with verified contractors in your area
• To send notifications when contractors respond to your jobs
• To enable direct communication between you and contractors
• To improve the App's features and user experience
• To provide customer support when you contact us
• To ensure safety and prevent fraudulent activity
• To comply with legal obligations

We do not sell your personal information to any third party. We may share your information in the following limited circumstances:

• With Contractors: When a contractor unlocks your job lead, they can see your name, contact number, area, and job details to respond to your request.
• Firebase (Google): We use Firebase for authentication, database storage, and analytics. Data is stored securely on Google's servers.
• Google Sheets: Job posting data may be synced to internal management sheets for operational use only.
• Legal Requirements: We may disclose information if required by law or to protect the rights and safety of our users.

We implement industry-standard security measures to protect your personal information:

• All data is encrypted in transit using HTTPS/TLS
• Firebase Firestore security rules restrict access to your own data only
• Authentication is handled securely via Firebase Auth
• Passwords are never stored in plain text
• Regular security reviews of our database rules

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

The KamSathi HomeOwner App may request the following device permissions:

• Camera & Storage: To upload photos with your job postings (optional)
• Location: To help match nearby contractors (optional)
• Notifications: To alert you when contractors respond to your jobs
• Internet: Required for all app functionality

All permissions are optional unless stated otherwise. You can manage permissions in your device settings at any time.

You have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Update or correct your information through the app's Profile section
• Deletion: Request deletion of your account and associated data by contacting us
• Portability: Request your data in a portable format
• Opt-out: Unsubscribe from notifications at any time through device settings

To exercise any of these rights, please contact us at support@kamsathi.in

The KamSathi HomeOwner App is intended for users who are 18 years of age or older. We do not knowingly collect personal information from children under 18.

If you believe a child under 18 has provided us with personal information, please contact us immediately at support@kamsathi.in and we will delete such information promptly.

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons.

When we make changes, we will update the "Last Updated" date at the top of this page and notify you through the App. Your continued use of the App after any changes constitutes your acceptance of the new Privacy Policy.